Reference

Our Terms Shape How Your Account Works

When you open an account with erek kecoa, you enter into a straightforward agreement.

Account security your responsibilityDeposits clear via DANA, OVO, GoPay, QRISWithdrawal verification protects youSupport available by live chat and email

Explore the Lobby Read FAQ

What These Terms Cover

erek kecoa Service availability depends on jurisdiction. Users are responsible for checking local law before access.

erek kecoa operates where local law permits. Your account is personal and non-transferable; you are solely responsible for your login credentials and all activity under your account. Deposits are processed through DANA, OVO, GoPay and QRIS at rates you see before confirming. Withdrawals require account verification

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to prevent fraud and comply with local financial rules. We reserve the right to suspend accounts that breach these terms, including attempts to manipulate games, abuse promotions, or use the platform for prohibited purposes. Your data stays with us according to this policy; we do not
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sell it to third parties. All disputes are resolved through our support team first; where local law permits, binding arbitration may apply.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Your Account

Questions about your account, deposits, withdrawals, or these terms? Our support team is here to help. You can reach us through live chat on the platform, by email, or through the contact form in your account settings. Response times are fastest during peak hours in the afternoon and evening, Jakarta time.

Team online

Live Chat

Open live chat directly from your account lobby. Our team responds in minutes during operating hours. Available daily from 12:00 to 23:00 Jakarta time.

Email Support

Send detailed questions to our support inbox. Include your account username and a clear description. We reply within 24 hours, usually sooner.

Account Settings

Go to Settings > Help & Legal to find FAQs, contact forms, and links to this policy. You can also request a copy of your account data here.

YOUR RIGHTS & SECURITY

How We Handle Your Data and Account Safety

Your trust matters. We encrypt all login credentials and payment information. Account verification—linking a deposit method and confirming your ID—happens once during signup and protects both of us.

Data Encryption

All passwords, payment methods, and personal details travel over encrypted channels. We use industry-standard SSL certificates so third parties cannot intercept your information.

Account Verification

We link one deposit method to your account and confirm your identity once at signup. This prevents fraud and ensures withdrawals reach only you. Verification takes a few minutes.

Record Retention

We store transaction history, deposit receipts, and account logs for seven years. This supports dispute resolution and compliance with local financial oversight. You can request your records anytime.

Cookie Policy

Cookies remember your login session and game history. They expire after 30 days of inactivity. Disable them in Settings if you prefer, though some lobby features may be slower.

Data Export

Head to Settings > Privacy to request a download of all your account data—games played, deposits, withdrawals, personal details. We send it within 72 hours.

Account Recovery

If your account feels compromised, reset your password immediately via the login page. Contact our team right away and we'll review account activity and help secure it.

What People Ask About Our Terms

Yes. Your password is yours alone. Never share it with anyone, including our support team. We never ask for your password. If someone else accesses your account, you're responsible for that activity. Change your password frequently and use a mix of letters, numbers, and symbols.

DANA, OVO, GoPay and QRIS deposits usually clear within a minute. Bank transfers may take 1–3 business days depending on your bank. Once we confirm receipt, funds appear in your lobby wallet and you can use them immediately.

Contact our support team with your transaction ID and the issue. We'll review your account history and the payment provider's records. Most disputes resolve within 48 hours. We'll update you by email or live chat with the outcome and any refund if warranted.

Yes. Go to Settings > Privacy and request a full data export. We'll compile your personal details, game history, deposit and withdrawal records, and any messages. You'll receive a downloadable file within 72 hours.

We suspend accounts for fraudulent deposits, attempting to manipulate games, multi-accounting, abuse of promotions, or using the platform for prohibited purposes under local law. Suspension is immediate. Appeal by contacting support with details; we'll review your case within five business days.

We keep all transactions, deposits, withdrawals, and account logs for seven years. This supports dispute resolution and compliance with Indonesian financial rules. You can download your records anytime through your account Settings.

Cookies help us remember your login and game history so you don't re-enter credentials every visit. You can disable them in Settings or browser preferences, but some lobby features—like live-table streams and game recommendations—may load slower or not work smoothly.

Our Terms Shape How Your Account Works

How to Contact Us About Your Account

Live Chat

Email Support

Account Settings

How We Handle Your Data and Account Safety

Data Encryption

Account Verification

Record Retention

Cookie Policy

Data Export

Account Recovery

What People Ask About Our Terms

01 Am I responsible for keeping my password secret?

02 How long do deposits take to show in my wallet?

03 What happens if I dispute a deposit or withdrawal?

04 Can I export my account data?

05 What conducts can get my account suspended?

06 How long do you keep my transaction records?

07 Are cookies on erek kecoa mandatory?

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