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Your Legal Rights and Our Account Terms

When you open an account with erek kecoa, your data, deposits via DANA, OVO, GoPay and QRIS, and account access are all protected by clear terms and privacy…

Data ProtectionPayment SecurityAccount AccessWithdrawal VerificationPrivacy Standards
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erek kecoa Your Legal Rights and Our Account Terms
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Legal Support and Account Queries

Team online

Live Chat Support

Reach our support team via the chat window inside your account lobby. We respond to legal and account questions in English, and we're available during your local Indonesia hours. Use this channel for urgent issues like payment problems or account access queries.

Email Verification

Send account or data-related requests to our support email. Include your account email, username, and a clear description of your query. We aim to respond within 24 hours on business days. Use this for data requests, privacy concerns, or formal account disputes.

Account Settings

Update your legal preferences, contact details, and payment information directly in your account settings. You can review your terms acceptance, see your withdrawal history, and manage your data preferences from the Security tab in your profile.

HOW WE PROTECT YOU

Data Security and Account Transparency

Identity Verification

When you first deposit, we collect your name, email, and phone number to verify your identity and meet local anti-fraud rules. We keep this data secure and never share it with third parties without your consent. Your verification is stored encrypted on our servers.

Payment Records

Every deposit via DANA, OVO, GoPay or QRIS is logged in your account history with the exact timestamp, amount, and status. We retain these records for seven years to comply with financial regulations. You can download your transaction history from your Account menu at any time.

Withdrawal Verification

Before we send funds back to your wallet, our team verifies that the withdrawal request matches your account details and recent activity. This process usually takes 1-2 hours on business days. We'll email you confirmation once your withdrawal clears.

Data Retention

We keep your account data, game history, and payment records for as long as your account is active, plus three years after closure for compliance. You can request deletion of non-essential data at any time by contacting support with your account email and username.

Cookie and Tracking

Our site uses cookies to keep you logged in, remember your game preferences, and prevent fraud. We do not sell cookie data to advertisers. You can control third-party cookies in your browser settings; blocking them may affect your lobby experience.

Account Security Requests

If you suspect unauthorized access, change your password immediately and email support with details. We can lock your account within 30 minutes, freeze pending withdrawals, and review your login history. Report security concerns to our support team and we'll investigate within 24 hours.

Legal and Account Terms FAQ

When you close your account, we deactivate your login and keep your data encrypted for three years for legal and dispute purposes. You can request data deletion after that period by emailing support with your account email. We never sell your data to third parties, and your payment history remains confidential.

Yes. Deposits are encrypted end-to-end and processed through Indonesia's regulated payment networks. We do not hold your funds; they transfer directly to our operator account. Your bank or wallet provider is responsible for the security of your device and login credentials.

If you believe there's an error in a withdrawal or game outcome, contact support with your account email and transaction ID. We review disputes within 48 hours, check our game logs, and respond with a resolution. Documented disputes are kept in your account record and can be escalated if needed.

Verification usually completes within 10 minutes after your first deposit. We check your name and contact details against our fraud database. If there's a delay, support will email you with next steps. You can play while verification is in progress; withdrawals are blocked until it's complete.

You can request deletion of non-essential personal data (like preferences and browsing history) at any time. We must retain your account email, payment history, and identity verification for three years after account closure for legal compliance. Submit deletion requests to support with your account email and we'll confirm within 7 days.

The complete terms are available in your account under Settings > Legal Documents. You can also email support to request a PDF copy. We update terms occasionally and notify you via email before changes take effect. Your continued use of your account means you accept the updated terms.

We monitor account activity 24/7 for unusual login attempts and transactions. If we detect suspicious activity, we send you an alert and may temporarily lock your account. We notify all affected users within 24 hours of any confirmed data incident and provide free fraud monitoring support through our customer service team.

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